File Manager
By clicking this option you can view all the directories and files
in your account, as well as change permissions for directories
and files, create directories, create and edit files, and upload
files from your hard drive to your account. With this helpful
feature You really don't need any other FTP client software.
Mail Manager/Menu
This option is where you create and edit, change passwords, forward
email to other email accounts, and create autoresponders for your
Pop3 email accounts.
(Quick Note: It is not necessary to create email aliases as your
default email account acts as a "Catch All Account. In other
words anything@domain.com will be delivered to your default mail
account.)
Change Password
Click this option to change the password for your control panel
and FTP Client.
Site Statistics
This option will assist you in monitoring visitors to and from
your site. This area features 3 different views of your traffic:
Analog, which basically provides you with a quick summary.
Webalizer, which provides you with more detailed information.
Urchin, with detailed information on each.
This area also contains a link to access your error log, which
will assist you in trouble shooting your scripts.
FTP
This option is available in accounts with multiple ftp accounts
and also those with anonymous ftp. From here your can setup how
anonymous users are treated, change anonymous policies, view who
is online, and boot anyone from a session.
Password Protect Directories
Password protecting your directorie has never been easier. This
option allows you to select the directory you wish to password
protect from a drop down box and then enter usernames and passwords
of those you want to allow access to that part of your web site.
You can remove them just as easily...all at the click of a button.
FRONTPAGE USERS - This option will have to be done in FrontPage.
Custom Error Pages
This option will assist you in customizing how your error pages
look.
It includes:400, 401, 403, 404, 500 error pages
MySQL
MySQL is a database engine that you can use with your web site.
There are two separate features in the control panel. One allows
you to create your databases and assign users while the other
feature permits you to edit the database.
Sub Domains
This option will assist you setting up subdomains inside your
hosting plan. Subdomains are any.domain.com.
The subdomains that are setup through your control panel draw
their resources from the parent plan and do not come with an
independent IP address.
Feature Manager
This option provides you with easy use of
the following pre-installed/configured scripts:
- Random HTML
Editor
- Guest book
- Counter
- Clock
- Countdown
- Formmail
- Search Engine
- Chat
Further information
pertaining to these scripts can be found in the Feature Manager
in your control panel.
PureWebHosting.Net DOES NOT provide technical support for ANY
third party CGI / Pearl / Java scripts. However we have provided
You links to various FAQ's, Tutorials and documentation for each
type if we have one available.
Question: I upload my files but still
see a white page. Why ?
Answer: If our white "Welcome to domainname.com!" page,
index.html, has not been replaced by another index page, then
anyone going to domainname.com will still see the white page instead
of some other home page. This is the order in which the web server
looks for a page to put up as the "home" page: default.htm
-> index.phtml -> index.php -> index.cgi -> index.shtml
-> index.html -> welcome.cgi -> welcome.html -> index.htm
Just delete the
index.html file and anything after it in this list will then come
up automatically. Notice that "home.html" is NOT on
the list and so will not show up as your home page. You would
need to rename it.
Question: How can I upload files to my
site?
Answer: Unless you have or will be utilizing Frontpage Extensions
on your site, You can use the File Manager located in Your control
panel to view all the directories and files in your account, as
well as change permissions for directories and files, create directories,
create and edit files, and upload files from your hard drive to
your account.
If you would like
to use another FTP client for uploading files to your site, we
highly recommend using SmartFTP.
When the FTP client
asks for a hostname or address, make sure to enter your IP ADDRESS
until your domain name is indexed by the registry (which can take
up to 2 days to one week).
All of your files and sub-directories go into your public html
directory.
Now that we've
distinguished where your files go, there are several ways depending
on your computer system, that you can transfer files to your account
directory. The process by which files are transferred to the web-server
is called "FTP" (File Transfer Protocol).
You have unlimited
access via FTP 24 hours a day. As such, you can create and maintain
your web pages on your own computer and upload files to your web
site at your leisure.
To upload your
files to your account without using the File Manager in Your Control
Panel, You need an FTP program.
After that point,
you may use ftp.yourdomainname.com . The FTP client will also
ask for a Username or Login Name and Password (make sure that
Anonymous is not checked and Host Type selected is UNIX STANDARD),
both of which are above.
Once logged in,
you will see several directories, cgi-bin, ftp, and public_html.
If you have any scripts such as CGI's that need to be executable,
place them in the cgi-bin directory. In your HTML, link to files
in this directory by /cgi-bin/filename.cgi. For text and images
files, place in the public_html directory
ASCII vs. Binary
Text based files get sent in ascii mode (.txt, .doc, .html, .htm,
.shtm, .cgi, etc.)
Non-text based files are binary mode (.jpg, .gif, .exe, .mdb,
.zip, pdf, .doc, ect...)
Question: How do I use Cute FTP to upload
files?
Answer: When CuteFTP is loaded the first time, a window will appear.
If the window doesn't appear, press the F4 function key. Click
on Personal FTP Sites and then click on "Add site. Add the
following to the FTP Site Edit window.
-Virtual domain
users should enter their domain name in Host Address
-All users must
enter their username and password in the appropriate boxes
-Make sure Login
type is Normal
-Do not add anything
to the Initial Remote Directory Box
To download Cute
FTP or for more information please visit: http://www.cuteftp.com
Or You can download a Cute Ftp users guide here: http://cuteftp.com/support/manuals.shtml
Question: How do I use WS_FTP to upload
files?
Answer: When WS_FTP is loaded the first time, a window will appear
listing stored FTP locations. If the window doesn't appear, click
on Connect. Click on New Add the following to the Session Profile
window
-Virtual domain
users should enter their IP Address
-All users must
enter their username and password in the appropriate boxes
-Leave blank the
Account and Remote Host boxes
-Make sure the
Anonymous Login box is not checked!
Click on Save
and then OK.
Question: How do I create a new email
account?
1. Go to http://domain/admin -> Manage Users
2. Click "Add User"
3. Type the username and the password.
4. Click "Create"
Account
Created
Question: I can't send email via your
server. What's wrong?
Answer: Our SMTP servers are configured as secure relays. This
means that you cannot simply reference "mail.yourdomain.com"
as an Outgoing mailserver unless you successfully log in via one
of your pop3 accounts at "mail.yourdomain.com' before you
try to send. This is a mandatory setting to prevent spammers from
using our mailservers as havens for unsolicited email. If you
are getting a "relaying prohibited" or "disconnected
by administrator" error, it means that you haven't logged
into the pop3 server at your domain before you tried to send through
the smtp server at your domain. To log in, you need to check for
mail first.
Question: How do I create email aliases,
and how do I redirect them?
Answer: Simply use our online control panel to add these. http://domain/admin
-> Aliases & Forwarding
Question: How do I access webmail with
my browser?
Answer: http://domain.com/mail/ (Replace domain.com with your
actual domain name) Log in with the pop account username and passwordword
that you set in control panel(Mail Menu).
Question: What is the path to the perl
interpreter?
Answer: The path to the perl interpreter is: /usr/bin/perl.
Question: What is the path to sendmail?
Answer: The path to sendmail is: /usr/sbin/sendmail-t-i
Question: Where to put CGI scripts?
Answer: Put your cgi-bin scripts in the public_html subdirectory
named "cgi-bin".
Question: Why am I getting the "Server:
Error 500" message?
Answer: 500 errors are typically something wrong in the syntax
of your script. Most often times you should check to make sure
you have the path to PERL correct. Currently we are running Perl5
on our servers. The correct path to PERL is: #!/usr/bin/perl
Here are the correct paths to the common server resources that
CGI scripts often require:
Date: /bin/date
Sendmail: /usr/lib/sendmail-t-i
Perl5: #!/usr/bin/perl
Serverpath: /home/virtual/domain/var/www/cgi-bin
Root path: /home/virtual/domain/
(puts you in the root of your account)
Domain directory: /home/virtual/domain/var/www/public_html
(puts you in your public_html directory) Cgi-bin path: /home/virtual/domain/var/www/cgi-bin/filename
(puts you in your cgi-bin)
Question: What file permissions do I
need for my CGI script?
Answer: CGIs must be set with executable file permissions, or
requests for the script from the web server will result in an
Internal Server error. Scripts that need to be executable should
have their permission set with chmod 755. This sets the file's
permissions so that the file's owner may read, write, and execute
the file; and anyone else can only read and execute it.
Question: How do I run my own CGI programs?
Answer: Put your CGI programs in the cgi-bin directory. Make sure
you upload them in ASCII mode. Change permissions to 755 for the
script (chmod 755 script-name)
w.yourname.com/cgi-bin/script-name
Question: How can I activate FrontPage
support on my account?
Answer: FP extensions are already enabled on all sites.
Question: How do I use FrontPage 2000
to publish my website?
Answer: Before you can publish an html file to your web site with
FrontPage, you must either have a page already created, or create
a page. To create a page with FrontPage, follow these simple steps:
With FrontPage open, choose File --> New.
Type in "This is a simple test"
From the menu bar, choose File --> Save As.
Name the html file.(If this file is to be your homepage, be sure
to name it index.html) Once you have the file saved to your hard
drive, you are ready to publish the file.
Publish Your Web Page
From the menu bar, choose File --> Publish Web.
Click on the Options button.
In box below Specify the location to publish your site to: enter
the full URL for your site.
If this is the first time you are publishing your site, select
Publish all pages...
Select Include subwebs. (Obviously, you will have put your real
domain name instead of 'mydomain.com')
Click the Publish button.
Enter your username and password.
Click Done.
If you have entered all the details correctly, FrontPage 2000
will then publish your site.
Question: I get an error 500 internal
server error when trying to view my site.
Answer: The most common cause is the use of FTP in uploading FrontPage
generated webpages. This can damage the FrontPage extensions.
If
You are utilizing FrontPage to create Your site You must use the
file upload feature in the FrontPage program to deliver these
pages to the web server. If FrontPage webpages are transferred
by another FTP client, FrontPage extensions will become damaged.
And even though the pages may be successfully uploaded, they will
not be viewable (translatable by a web browser) due to a corrupted
code.
Question: Getting error - "Root
Web Busy"
Answer: FTP to your site and remove the "service.lck"
file in /www/_vti_pvt. This usually happens when an FP session
is interrupted before completion.
Question: My counter, bbs, guestbook,
etc isn't working.
Answer: These problems are generally due to incorrect permissions
on either the directory, file(s) or cgi script(s) that are associated
with them. Please don't change the permissions of your files or
directories unless you have a specific reason for doing so and
you know what effect it will have on your site. If you are getting
a message that states the script is not installed then please
submit a trouble ticket requesting the scripts be installed. We
do not install all the scripts by default since they do take up
(minimal) amount of room.
Question: My forms won't work through the Secure Server.
Answer: The call to a cgi script using the Secure Server must
not be within a webbot. Use a normal cgi call in your html script
for Secure Server calls.
Question: Microsoft FrontPage Support
Answer: Because of Microsoft policies, we
are not able to provide technical support for the FrontPage client.
We can only verify that the FrontPage server extensions are working
correctly. However, we have provided You the following information
as a courtesy. Should you need further assistance with
FrontPage please visit:
http://support.microsoft.com/support/office/inprodhlp/
contents/frontpage/tocfptochhc.asp
An automated help file is also available for download at:
http://download.microsoft.com/download/ office2000pro/help/1.0/WIN98/EN-US/auto2000.exe
Question: How can I use real audio /
video?
Answer: WE DO NOT have Real Audio server software running on our
servers. However, you can stream Real Media files by following
these instructions: You will need to create a .ram file that calls
your real audio/video file. The .ram file is a text file with
an absolute URL. This URL will need to be :http://domain.com/filename.rm
Typically you'll create a realaudio file subdirectory under domain-www,
and put all your audiofiles there. Then your .ram file, a.k.a.,
metafile, will contain an address with this format: http://domain.com/sub/filename.rm
The "subdirectory" is a subdirectory of your domain-www
directory. So for example: http://domain.com/music/music.rm
Notice: The above address goes in the .ram/metafile, not in your
HTML code. Your HTML code calls the .ram/metafile. Then the .ram/metafile
is used to call up the .rm/realmedia file.
So for example, your HTML code would look something like this:
"Click here to listen to music".
For further support and information, please visit: http://www.real.com
FILE MANAGER
Question: How can I use File Manager?
Answer: The File Manager Option within your Control Panel can
prove to be a very powerful feature.
It will handle many of the functions that an FTP or Telnet client
will handle, all from within your browser. Functions such as setting
permissions, uploading files from your hard drive, creating and
editing html files, and creating subdirectories. When you click
on the File Manager feature inside your control panel, you will
find that the screen is divided into three frames.
The left frame will show you your directories and files.
The upper right hand frame is your action frame.
The lower right hand frame is your trash folder.
Within each directory, you will see links to create a new file,
create new folder, or upload files.
When you click on the graphic next to the text link for a folder
in Your control panel, it will open that folder and display the
files and folders within that directory.
When you click on the actual text link for a folder or file, actions
for that directory or file are displayed.
If You were to locate your public_html folder and click on the
text link for it. You will see the actions for the folder appear
in the upper right hand corner of your screen.
The actions are pretty self-explanatory, so we'll forgo explaining
what each do.
You
can also change the permissions for the file, copy, move, delete,
or rename.
Remember, DO NOT DELETE OR RENAME any files that the system
creates. Also remember, any files that you want available on the
World Wide Web must be placed within your public_html folder.
Question: How can I change a password?
Answer: Go to Your Control Panel at http://domain.com/admin and
click on Change Password and follow the instructions. If you are
unable to access your control panel because you've lost your password,
You will need to submit a Support Request Form or email us at
support@purewebhosting.net, and we can either provide you with
a new password or reset your old one (you must provide us with
the old one to reset it).
Note: Passwords are one way encrypted, therefore, we can't even
pull up your password.
Changing
Passwords for Email Accounts
Go to Your control panel at http://www.domain.com/admin ->
Manage Users -> Clcik on the pencil to edit -> Change password
and confirm.
STATISTICS
Question: How can I see a statistics
for my site?
Answer: This feature inside your control panel provides You with
valuable information regarding visitors to your site. We've also
included the Error log here, simply because we didn't know where
else to put it : ) Analog produces a simple summary of all the
people who have visited your site. It is fast and provides great
light weight statistics.
Webalizer
Webalizer is a more complex stats program, which produces a nice
variety of charts and graphs about who has visited your site.
This is probably the most popular stats engine available today.
You can also view this information in the logs from your Ftp Site
(if you have one).
Error Log
This will show errors in your site, images not loading, missing
files, etc. This is very useful for debugging a cgi script.
Question: How can I create own "error
pages"?
Answer: You can create customized error pages, so when a user
types in the wrong url, or enters the incorrect information, You
can have nice looking error pages that may redirect them to another
part of Your website instead having a visitor leave Your site
discouraged.
Bad request
Authorization Required
Forbidden
Wrong page
Internal Server Error
The process is step-by-step and self-explanatory. Simply click
on whichever error page You want to customize, enter your html
code and save.
MYSQL
Question: How can I manage my data base
via WEB?
Answer: We have installed a powerful web interface that makes
it very easy to administer your database. This interface, called
phpMyAdmin, is based on the PHP scripting language and let's you
create, drop, edit, and manage tables and data in
your database.
Question: How do I use PHP to connect
to MySQL?
Answer: To merely display the information in your database without
the use of a form to call a php script you simply create your
HTML document as you would any other web page but instead of the
extension of .htm or .html you need to name the file with the
extension .php. Then within the document itself the section that
you'd like to be the PHP code, you begin it with <? and end
it with ?>.
Question: How do I use phpMyAdmin?
Answer: Go to http://yourdomain/admin -> phpMyAdmin.
Note: phpMyAdmin does not stop the user from entering incorrect
syntax, therefore it will accept a line like the one below even
though it is incorrect:
Bad:
ALTER TABLE bmt_userinfo ADD first_name TEXT (25) not null , ADD
last_name TEXT (25) not null , ADD address1 TEXT (100) not null
, ADD address2 TEXT (100) not null , ADD city TEXT (30) not null;
However the same line minus the text length does work:
Good:
ALTER TABLE bmt_userinfo ADD first_name TEXT not null , ADD last_name
TEXT not null , ADD address1 TEXT not null , ADD address2 TEXT
not null , ADD city TEXT not null; This is because "TEXT"
is a set length.
The thing to remember is that any syntax that will not work on
the command line will not work in phpMyAdmin either. A good place
to find out correct syntax for a command that you want to perform
is: http://www.mysql.com/doc.html
Question: How can I create a mysql database?
Answer: Go to http://yourdomain/admin -> Feature Manager ->
Create SQL Database, add a new database and don't forgot add a
user into the database.
Question: How can I create a backup?
Answer: This option in Your control panel allows you to compress
your directories and/or files located in Your account. This is
an excellent way to backup Your own files. It will serve as double
protection should anything ever go wrong with our backups.
We cannot guarantee the quality of our backups as these are geared
more toward restoring an entire server. We HIGHLY recommend that
You make it common practice to backup Your own web pages. In the
event that we are unable to recover Your pages, You will be able
to restore Your own pages. In control panel go to "backup"
to save the backup file to Your hard drive for safe keeping.
If You ever need to restore the "Backups" from your
harddisk file, just return to this part of Your Control Panel
and select "Restore Backups".
DOMAINS
Question: How do I transfer my domain
to your servers?
Answer: In order to transfer your domain to our servers you need
to have the primary and secondary name servers point to ours.
Your account activation email will contain the Nameserver information
for the servers your account is on.
Dallas
Datacenter:
Primary Name Server:
NS1.NEWHARVESTCOMPUTERS.COM
Primary Name Server IP: 207.44.168.44
Secondary Name Server: NS2.NEWHARVESTCOMPUTERS.COM
Secondary Name Server IP: 207.44.168.237
Once submitted, it will take 24-48 hours for the DNS record to
update in the registry database. This is the standard time. We
cannot make the change as we aren't listed as a Tech or Admin
contact for the Domain record.
Question: Why is SSH better?
Answer: As the internet grows it is more frequently the subject
of security breaches. The easiest way to hack a web site is to
setup a sniff program, usually at an ISP and grab the username
and password where a user is logging into. This is very easily
done when a client uses telnet because telnet passes all information
to the server in clear text. SSH does not pass any information
in clear text but rather uses secure encryption.
.HTACCESS
Question: What is .htaccess?
Answer: Important Note: Do not edit the .htaccess file if you
are using MS Frontpage! Frontpage uses the .htaccess file, and
editing it may cause errors in your configuration.
The .htaccess file can be placed in one or more of your /home/$user/$domain-www
subdirectories. Among other things, this file can be used to restrict
access to other files and web pages.
When a request for a web page is made, the web server first checks
for an .htaccess file. The server begins this check by looking
for .htaccess in the root of the current web directory, and on
down the directory tree until it reaches the directory where the
requested file resides. Since the placement of the .htaccess file
determines when it is executed, this fact can be used to restrict
access only in certain subdirectories.
Question: .htaccess and FrontPage
Answer: If you're running FrontPage, you cannot custom-edit the
.htaccess file. You'll either create a security hole or break
FrontPage. There are no other options. This includes ANY .htaccess
file in your domain, including one in the cgi-bin. [Having said
this, please note that a .htaccess file may be used in any directory
within the webspace that is not owned by the user; for example,
a directory owned by root]
ASP
Question: Do you support ASP?
Answer: No, ASP is a completely different development language
and is generally supported by Windows NT or Windows 2000 web servers.
Our servers are LINUX. Much more user friendly and versatile.
Question: I have an ISAPI based BBS that
I am trying to install and was wondering how exactly I would go
about doing that?
Answer: ISAPI is a win32-specific program
which works only on Microsoft Internet Servers. Although this
will not run correctly on Apache Servers. You will find some excellent
software written in Perl or PHP at www.hotscripts.com.
There are many which would integrate beautifully within our environment
and provide a very user friendly format with more flexibility,
especially in PHP.
